Your security and privacy is very important to us. FrenchGardenHouse collects customer information to make your online shopping experience the very best possible. We respect your privacy, and will never share any of your information with a third party without your permission.
Our site is secured by encryption tools by our website host. Our secure check~out system is highly encrypted for your safety. All your payment information is processed through Paypal, the most secure check out system available with security levels on par with the US Military. Your information is protected by Paypal's SSL Encryption for the highest level of Internet Security.
Checks and Money Orders
Freight Shipping for Furniture and Oversized Items:
Please inspect your furniture carefully BEFORE you sign off on the delivery, paying carefull attention to all feet and legs, unwrapping the plastic on each piece. If the furniture has any defects DO NOT sign for the items. Contact us immediately while the trucking company is there so that we may discuss the best way to handle the situation. If you are not able to get in contact with us, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. FrenchGardenHouse will be unable to assist you in the replacement of damaged goods or reimbursement if the above procedures are not followed.
In case the shipper damages your item, we will do our utmost best to help coordinate repairs with the shipper, this is why we cover all shipping pieces with shipping insurance. The shipper will either repair the damage via a professional, or replace the piece for you.
If you need to reschedule the delivery with the carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.
To make a successful damage claim:
We care about the way we do business. We are a small business but we are committed to GREEN.
*We offer Antiques and Vintage items, the ultimate in re~using and re~purposing.*We seek out new products of high quality, things that will last and add beauty for many years, for you to feather your own nest with, or to give as a long lasting gift.*We utilize recycled paper shredding as filler in most of our packages, we ask that you please deposit this in your recycling bin, if your city's Trash Service provides these.*All our shipping boxes, tissue and bags are made with recycled paper, they are also made in the USA. We always re-use packing material, at times we use boxes we are recycling ourselves to ship your items, but only when doing so will retain the utmost in safety for your purchases.*We will consolidate your order into as few containers as safely possible. We are constantly trying to update the "way we do things" in order to make a difference.
To the Trade Program:
All content included on this site, such as text, graphics, logos, button icons, and images are the property of FrenchGardenHouse.com or its content suppliers and is protected by United States and international copyright laws. Unauthorized reproduction and/or use of said items is strictly prohibited. The compilation of all content on this site is the exclusive property of FrenchGardenHouse.com and protected by U.S. and international copyright laws.
Because every computer monitor displays color differently, we can't be responsible for variations between the actual product color and how it is displayed on your screen. Merchandise descriptions including colors or shades, textures and other features are provided by the manufacturer, FrenchGardenHouse can't assume liability whatsoever for the description, for variance in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, unless there is a manufacturer verified defect.
Thank you so much for taking the time to review our policies. We hope that you will be "thrilled" when opening a box from us. We will do our best to make every transaction you have with us a wonderful experience.