Custom Order Policy

Antique and Custom Order Furniture, Lighting & Bedding

Because many of these items are made to order just for you, custom pieces are not returnable or refundable. Custom orders include (but are not limited to) any furniture item, all Bedding items, and all new Chandeliers, Lamps and Shades. If you are not sure if what you are ordering is considered custom, please contact us to verify.  

 

Please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unreturnable.

 

If for any reason your custom furniture piece does not arrive with the correct size specifications you selected when ordering, FrenchGardenHouse reserves the right to have the item or items replaced and reshipped at no additional charge to you. Please contact us immediately if this happens so that we can get the replacement sheduled for you soon as possible.

 

FrenchGardenHouse does everything possible to have your furniture delivered in a timely and safe manner. However, at times circumstances can arise beyond our control that may result in a delay in the production, or the delivery of your items. We do our best to give accurate lead times for our furniture but estimated lead times are never a guarantee of a specific delivery date.

 

Please call us or email us as the estimated delivery time of your order approaches so we can follow up to give you a more specific idea of your ship date at that time. Shipping time for freight items (furniture ) is approximately 2 - 3 weeks from the time that the items are picked up from our manufacturer.  

 

Our reproduction furniture is made of Beechwood, natural wood skillfully hand carved and constructed by traditional Mortis & Tenon joinery. The furniture pieces are constructed without bolts or mechanical processes. Paint finishes are applied by hand and then artistically rubbed back to resemble a smooth natural wear & tear finish. An oil based stain is used to seal and age the water-based paint finish. All of these steps ensure that our pieces are all individual, and will age to be the antiques of tomorrow. 

 

No two pieces of wood will ever be exactly the same. Wood responds to fluctuations in humidity levels (just like hardwood flooring), furniture can expand and contract over time depending on the climate. Please note that the degree of humidity or dryness in your home may cause splitting which will not affect the structural integrity of the piece and is not to be considered a defect. Irregularities in the finishes are not to be considered defects, all furniture pieces are carefully inspected for quality.

 

We know that you will be more than pleased with the pieces you buy from us! We are excited to help you make your house your Home.